Hold plz, k thx

Comcast makes GB hold for ten minutes or so, then takes our information and listens to our complaint. They put him on hold for ten more minutes, then they come back and say, sorry, but Elvira has to call with this information. GB that Elvira already has called, but she was out of town and unable to get the information from the modem like they had requested. Too bad; call Elvira, give her our MAC address, and have her call back. Oh, and what about the technician who was supposed to come this evening? When Elvira called earlier, Comcast cancelled the appointment, even though they didn’t actually accomplish anything with her.